Consumer Mediation

CONSUMER MEDIATION

In accordance with articles L611-1 et seq. of the French Consumer Code, and after attempting to resolve a dispute directly with our customer service, you may use a consumer mediator free of charge.

MEDIATOR DESIGNATED FOR AZOTH

[To be completed upon ongoing subscription]

Examples of e-commerce mediators:

FEVAD e-commerce mediator: www.mediateurfevad.fr
- Devigny Médiation: www.devignymediation.fr
- Médicys: www.medicys.fr

HOW TO CONTACT THE MEDIATOR

Have made a prior written complaint to AZOTH (contact@wearazoth.com) that remained unsatisfactorily answered for 2 months
2. Contact the mediator within one year from this written complaint
3. Create an online file on the mediator's website (free of charge)

EUROPEAN DISPUTE RESOLUTION PLATFORM

You can also use the Online Dispute Resolution (ODR) platform set up by the European Commission: https://ec.europa.eu/consumers/odr

APPLICABLE LAW

Any dispute relating to a purchase on wearazoth.com is subject to French law.

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